1. Introduction
By using, visiting and/or accessing any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the company website or mobile application or any other websites or applications that we own or operate (the “Website”) and/or registering on the Website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy and (iv) the Rules applicable to our betting or gaming products and are deemed to have accepted and understood all the Terms.
Please read the Terms carefully and if you do not accept the Terms, do not use, visit or access any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the Website. The Terms shall also apply to all telephone betting and betting or gaming via mobile devices including downloadable applications to a mobile device (as if references to your use of the Website were references to your use of our telephone betting and/or mobile devices betting facilities).
2a. Account rules
2.1a Any account holder applying for an account must be at least 18 years old. There may be some jurisdictions in which the minimum legal age for participation in gambling activities is higher than 18. It is solely your responsibility to comply with such requirements in your jurisdiction.
2.2a Persons who are residents of; or persons who are located in countries where betting with company is prohibited (including, financial markets); should not trade in company.
2.3a The account holders of company agree to abide by these terms and conditions at all times:
- Not acting in the interests of any third party.
- Not utilising funds originating from any criminal or illegal activity or activities.
- Not utilising bank accounts, debit cards, credit cards they are not authorised to use.
- Not going to attempt to gain unauthorised access to the website or alter its software in any way.
- Not going to take part in or organise any criminal actions against company, its affiliates such as ecommerce voucher, and its account holders.
2.4a You are prohibited from selling, transferring and/or acquiring accounts for or from other account holders.
2.5a You must not collude with other players or in any way distort normal game play.
2.6a In the event that you breach any provision in these terms and conditions, company reserves the right to close your account and may confiscate any available funds. In certain cases, where required by law, such funds shall be forfeited to concern authorities.
2.7a It is your responsibility to verify that when opening an account and conducting business with company, you are not breaching any applicable laws in your jurisdiction.
2.8a You must submit the correct information during your registration. This information should include, but is not limited to; your full name as per your official identification documents, your full and current residential address, personal telephone number and/or email address as required. You also agree to update this information at the earliest and most reasonable opportunity should there be any changes to the personal data that you have provided. Any false documents provided by the user, company is not responsible for any further consequences.
2.9 You may only open and maintain one account, and you must open this account personally.
2.10 company may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account, including, but not limited to, when we have reasonable suspicion that any account is traced to the same address, IP address or computer. We may also freeze any winnings on such accounts. Any existing contractual obligations will be honoured, except in the cases where we suspect that the accounts are connected to underage gambling and/or involved in criminal acts, including money laundering.
2.11a All accounts are opened in and all transactions are made in respective currency chosen at the time of opening an account. Currency cannot be changed once it's set at the time of registration. All conversion values are determined at the exchange rate of last 24 hours provided by various central banks.
2.12a Account holders shall not treat company as a financial institution. No interest is paid on any funds, irrespective of the amount, held in your account.
2.13a If you reside in a jurisdiction where winnings are taxable, it will be your own responsibility to keep track of those winnings and report them to the proper authorities.
2.14a During the registration process you will be able to choose your login email and password. You can change this password at any time.
2.15a You must keep your login credentials secret at all times, and you remain solely responsible for the security and confidentiality of your account.
2.16a If you use third-party applications to connect to company you are aware that this may not display full information about the account or betting activity.
2.17a If a bet is placed using your account, the bet will be considered to have been made by you and therefore once accepted by us, it shall be considered valid unless it contravenes any other term.
2.18a company retains the right to examine and confirm your identity. When deemed necessary, company will request that documentation proving your identity and residency is forwarded to its offices. Examples of documentation requested could be certified copies of photo identification cards, bank statements, references, last utility bill or photocopy of credit card. In the event that you do not provide us with sufficient identification information, in accordance with company internal procedures or those required by regulatory authorities, company may suspend the account and all account functionality, including, but not limited to, bet management and withdrawal of funds or close the account.
2.19a company retains the right to make any queries regarding the source of any funds deposited with company. Should you fail to provide satisfactory responses to our queries, company may suspend the account and all account functionality, including, but not limited to, bet management and withdrawal of funds or close the account. company may pass on such information, as it deems necessary to the relevant authorities.
2.20a You may close your account at any time by withdrawing all funds and emailing us or take a break from betting by deactivating your account which are available in your account dashboard.
2.21a Following termination, suspension or exclusion of your account, company will, in the normal course of business, return any funds in your account and again following the settlement of any open bets. We do, however, reserve the right to withhold the funds in your account from you pending the result of any investigation where:
Following the result of any such investigation we reserve the right to seize some or all of the funds in your account if we are satisfied that you have acted in breach of these Terms or any other relevant agreement on site, such as the betting rules.
3. Commission
3.1b The default rate of commission on company is 6% of net winnings in exchange markets and other financial markets. There is no commission on sportsbook winnings. However, company reserves rights to change the commission rate anytime.
3.2b All commissions will be calculated and charged at time of market settlement. Bets will be settled based on the user's commission at time of market settlement and not at time of placement.
*Affiliate/agent Commission
3.3b The default rate of commission of affiliates ranges from 20% - 30% of net revenue of company on all markets. Same rate of commission apply to all the markets including financial markets.
*Super Agent /Exchange broker Commission
3.4b The default rate of commission for super agents/exchange brokers at 15% on net revenue of it's affiliates and down line customers. Same rate of commission apply to all the markets including financial markets. Apart from normal betting commission, super agents are also entitled for commission on deposit or withdrawals commission to it's users in their respective countries. Commission percentage of such transfers are given in super agent dashboard itself.
4. Inactive accounts
4.1c An inactive account is any gaming account that has been inactive for a period of twelve (12) months or more, meaning that you have not logged in for that period of time. However, user registered in the website but didn't activate his account will also be counted as inactive and liable for actions as in 12 months in active period.
4.2c Any gaming account deemed to be an inactive account for more than 12 months will be permanently disabled and terminated..
4.3c company will try to remind of it's status from time to time.
5. Deposits, transfers and withdrawals
5.1d Deposits can be made into the account by various means as given in the deposit page. If company identifies that funds have been deposited to your account from a third party, we reserve the right to immediately return the deposit back to the source and void any winnings that have arisen from such a deposit. Any charges levied by the banks and/or payment gateways will be deducted from the reversed amount.
5.2d When using cash back voucher, your credit/debit card transaction is with our affiliate company and doesn't not relate to company directly. Which means your purchase term is with the affiliate company not with company. For the transaction, you will get a valued product as per your chosen item against your transaction. However, company 100% guarantee that the equivalent amount of cash back is fully withdrawal able like any other deposit with company. When depositing by credit card, your credit card account will be debited immediately upon completion of the transaction and it will be reflected with as partner company's name not company.
5.3d Minimum deposits: The minimum deposit amount for each payment method are given in our deposit page.
5.4d Any funds deposited must be used for the placing of bets. Where you act in contradiction to this rule and request a refund of a deposit made without placing any bets, the decision on whether to process this refund is at company’s sole discretion.
5.5d Funds deposited should be used for betting purposes only, and any deposit or withdrawal activity should be matched by commensurate betting activity. In addition to the payment methods noted on the Payment Methods page, we also reserve the right to set off any fees incurred by processing your payments against your account without notice should we consider that you are abusing any of our payment methods.
5.6d Any suspicious activity on an account may lead to the account holder being reported to the relevant authorities and freezing of the account fund, and could also lead to the closure of the account, confiscation of funds and subsequent forfeiture of said funds in favour of the relevant authorities.
5.7d Bonuses can from time to time be placed into your account as part of a promotion. Applicable promotion terms will be published at the time of the promotion.
5.8d Funds can be transferred from the account of one account holder to the account of another account holder only by super agents and those transfer should be only in case of actual local deposit or withdrawal. Any misuse of facility leads to quick termination and no money will be available for withdrawal.
5.9d You may log in to your account to view a statement of account which will show all transactions effected on that account, namely deposits, bonuses, winnings, bets made, pending bets and withdrawals. You can decide to withdraw part or all of your funds from your account by selecting from the various options made available by company. Depending on the currency and on the chosen withdrawal option, certain transaction fees may apply especially exchange rates of up to 5%.
5.10d Whenever possible company will process withdrawals using the same method and account chosen by the account holder to make deposits except voucher deposit in which case you can chose any method that is available to both company and customer. When it is not possible to do so, the account holder will be required to withdraw back at least the amount deposited via the same method before any additional funds can be withdrawn. The withdrawal method used will remain at the discretion of company. Any withdrawals made by bank wire or cheque will only be payable to the name used when registering with the site.
5.11d The minimum withdrawal amount for each payment method will be published on withdrawal page.
5.12d company will attempt to process any withdrawal requests within 48 hours working days from receipt of such request.
5.13d You acknowledge that company may only process withdrawal requests once identification and/or verification requirements have been satisfied by you.
5.14d All deposits, transfers and withdrawals will be checked to prevent money laundering. It will be company internal assessement where customers doesn't necessarily be knowing the exact method company used to determine such acts.
5.15d If within 4 weeks of a withdrawal request being made,company is unable to verify your identity to its satisfaction, the withdrawal request will be cancelled and the funds returned to your account.
5.16d Payments will show up on your credit or debit card statement as our partner ecommerce website. On other methods such as bitcoins/skrill/neteller etc. will be shown as CRIC International..
5.17 As part of the ‘Know Your Customer’ process, company is required to authenticate the identity of any member attempting to withdraw an amount over USD 500. company may also choose to authenticate the identity of a member withdrawing smaller amounts.
5.18d Super Agents and agents/affiliates can withdraw their earnings once a month. They will need to first transfer the earnings to betting account from agent account and further withdraw to bank account, if they want to.
5.19d For withdrawals, any other methods that are not suitable for company will be done through PayPal with shared transaction rate.
5.20d Any deposit or withdrawal with local exchange brokers should complete within 3 hours, failing which customer can directly contact us immediately after 3 hours time frame is passed.
5.21d Exchange brokers failing to meet the obligation of transfer window within 3 hours without informing company customer support will lead to permanent black listing and subsequent confiscation of funds in all accounts, if any.
5.21d Customers sending more money to local brokers than what is mentioned in the deposit page of that particular broker will do at it's sole discretion. company has no responsibility on amount sending more than "transfer limit" mentioned in local deposit page.
6. Betting rules
For betting rules please follow "Live betting terms" as given in the footer section of the page. All the terms mentioned at "live betting terms" are binding. For individual sport betting regulation will be followed as per the standard markets, sportsbook or exchange markets. company reserves rights to follow each of the rules and act accordingly. company has also absolute rights to cancel submitted bet if found discrepancies according to standard regulation.
7. Multi-currency
7.1e company offers you the ability to bet in currencies other than the default USD.
7.2e Any orders on the market/sportsbook/games/casino/exchange will appear to you to be in their own currency, which if required are converted to base currency of USD using last 24 hours exchange rate.
7.3e The value of bets will not be affected by fluctuations in the exchange rate.
7.4e You are limited to betting in one currency.
7.5e Requests to change your currency must be directed in writing to the email information given in contact page.
8. Data usage
8.1f All data including markets data, may only be used for your personal use. The distribution or commercial exploitation of the data is prohibited.
8.2f Use of sports data, including from marekts, is at your sole risk.
8.3f Neither company nor any of our sports data licensors gives any warranty that the supply of the data will be uninterrupted or as to the accuracy of the data.
8.4f Scores shown on site in-play are subject to a delay and may not be accurate at the time you place your bet. You are responsible for ensuring the state of the match at the time you place your bet.
9. Responsible gaming
9.1g Maximum amount to bet are visible when you are placing bet, however, from company internal assessement, we try to limit user stake value depending on the risk history we assesse in our own capacity. company has absolute rights to limit user stake volume whenever the situation demands. As a responsible service provider, we try to limit user loss to maximum of USD 1500 a month. Any loss more than that may invite restrictions on account or holding of account until further evaluation of account.
9.2g Changes to account limits, restrictions or exclusions are subject to a 10 day cooling off period.
9.3g You have the right to self-exclude from your account for a definite or indefinite period of time should you no longer wish to bet. You can find responsible tab within your account where you can deactivate your account for any period of time you want to. However, you can reactivate your anytime you would want to. For permanent disabling of account, you can contact our support staff from contact us page or message through messaging board within dashboard tab..
9.4g Any winnings withheld will be donated to a responsible gambling charity of company choice.
9.5g Please refer to our responsible gambling for more information.
10. Copyrights
10.1h companyand its logo are trademarks of CRIC Limited. Any unauthorised use of the brand and/or the logo of company could lead to legal prosecution by company.
10.2h All of the contents found on the website pages of company as well as its URLs are owned by company. Any unauthorised reproduction or use of this URL address or of the contents of the company website could lead to legal prosecution.
11. Liability
11.1i company is only liable for gross negligence or deliberate actions carried out by its management, employees or various agents.
11.2i company is not responsible for the services, pages or contents of websites to which links may be provided from time to time from the company website.
11.3i company is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, and saturation of the telecommunication networks, natural catastrophe, or any other matter beyond company's control; which could lead to a total or partial reduction, to the access to its services, on Internet or by phone. In such an event, we may (in our sole and absolute discretion) cancel or suspend company services without incurring any liability.
11.4i company is not to be held responsible for the consequences caused by the breakdown of any device or software, directly managed or outsourced, which could lead to a total or partial reduction to the access of its services, via Internet or by phone.
11.5i In the event of any mistake or negligent act from company’s part, in relation to these terms and conditions, the compensation available to you would never be any higher than the available funds on your account or the amount of the bets involved in the mistake or negligent act.
11.6i Should one or more term or condition of this agreement be declared void by a recognised Court of Justice, then the remaining terms and conditions would retain their validity.
11.7i These terms and conditions represent the whole of the agreement between company and you, and replace any previous written or verbal agreement, communicated by or to company.
11.8i company does not accept any liability whatsoever for damage to you or a third party which arises directly or indirectly from a mistake, misprint, malfunction of software on the company website or that of any of its affiliates and/or partners.
11.9i company does not accept any liability or responsible whatsoever in case of customer held guilty by your local authority for accessing or placing bet from the country where it may be not legal to do so..
12. Privacy Policy
Please go through Privacy policy given in the bottom of the page.
13. Technical difficulties
13.1k If company becomes unavailable (such as during a DDS attack or through unscheduled downtime) leaving you unable to manage open bets please contact customer support immediately to clarify your position.
13.2k Once an order has been placed on the exchange, there is no guarantee that the order will be able to be amended, withdrawn, cancelled or traded out of by the account holder.
13.3k A bet is deemed to have been placed as soon as it has been processed by our servers. The acceptance message is normally quick, however, in exceptional circumstances, it may be delayed in which case you should refresh your browser and check your account page and, if still not present, contact our support agent who will be able to clarify your position.
13.4k Communication errors do occasionally happen. Should there be a break in communication after you place your bet and it has been received on our servers, it will still be considered to have been made. You will be informed that it has been accepted once communication is re-established. If the bet is not received at our servers, then it will not participate and the bet amount will not be taken from your account with us. If you are unsure of your position, do not place a further bet until you have contacted our support agent to confirm your position.
13.5k In circumstances where your bet amount has been deducted but didn't show up bet records will not be marked as success and therefore lead to cancellation of tickets and return of stake amount.
14. Complaints
14.1l company will endeavour to make your experience with us an enjoyable one. However, there may be occasions where you feel dissatisfied with the quality of our product or of our customer service. You may raise a complaint by addressing an email to our support agent. Your complaint will be escalated to management and we will endeavour to tackle it within two working days of receipt.
15. Standard Terms for promotions
15.1m You must be 18 years of age or older to bet and/or participate in promotions. Entries from underage account holders will be void.
15.2m Promotions are only available once per individual. company may determine at its sole discretion whether it believes different accounts are connected to the same individual using whichever means it deems appropriate. If a duplicate account has been used, company reserves the right to withhold any promotional benefits.
15.3m By entering the promotion, you accept and agree to be bound by these terms and conditions in addition to any specific terms and conditions relating to the promotion. Full promotion terms may be available in promotion page.
15.4m Any decision by company with regard to any matter concerning or related to promotions is final and no correspondence will be entered into.
15.5m Email and SMS promotions will only be available to those users who received a promotional email or text message directly from company.
16. Additional terms on Affiliates/Agents.
17. Additional terms on Super Agent/Exchange brokers.
Version: 3.4- Last modified: 23 December 2019